Refund policy
Returns & Refunds
We accept returns for both defective and non-defective items, including for change of mind, buyer’s remorse, or incorrect sizing. This applies to all orders placed through our online store.
✅ Return Window
- Customers may return defective and non-defective items within 14 days of delivery in accordance with consumer protection laws.
📦 Return Conditions
To qualify for a return:
- Items must be in new, unused condition
- Items must not be washed, worn, or altered
- Items should be returned in original packaging, if available
🚚 Return Method & Shipping
- All returns are processed by mail
- Customers are responsible for return shipping costs, unless the item is defective, misprinted, or incorrect
⚠️ Defective or Incorrect Items
If your order arrives misprinted, damaged, or you receive the wrong item:
- We will replace it at no cost to you
- Claims must be submitted within 14 days of delivery
- Photos of the item and packaging are required
🔁 Exchanges
- We accept exchanges for defective, incorrect items and non-defective items
💳 Refunds
- Approved refunds are issued to your original payment method
- Refunds are processed within 7 business days after receiving the returned item
📩 How to Start a Return or Exchange
Please email slappedham@gmail.com with:
- Your order number
- A brief description of the issue
- Photos, if the item is defective or incorrect
If you have any questions, feel free to reach out — we're here to help. Thank you for shopping with Slapped Ham.